Spur Technologies (Hero Group) Hiring Quality Head in Ludhiana, Punjab

Spur Technologies, part of the Hero Group, is hiring an experienced Quality Head for its automotive and manufacturing operations in Ludhiana, Punjab.

This opportunity is intended for experienced quality professionals with a strong background in customer quality, process quality, supplier quality, quality management systems, CAPA, root cause analysis, audits, continuous improvement, and quality cost reduction.

Candidates with experience specifically in the automotive and manufacturing industries are preferred for this position.

Quality Head Job Overview

The Quality Head will be responsible for managing overall quality-related activities, including customer quality, process quality, supplier quality, QMS implementation, audits, corrective actions, and quality team performance.

The role requires strong knowledge of IATF, ISO quality systems, customer requirements, quality improvement methodologies, and manufacturing processes.

Position

Quality Head

Company

Spur Technologies – Hero Group

Location

Ludhiana, Punjab

Industry

Automotive / Manufacturing

Salary

As per company norms, based on experience, qualification, and suitability.

Educational Qualification

Candidates should have a relevant engineering qualification such as:

• B.Tech – Mechanical / Production / Automobile / Relevant Engineering
• Diploma – Mechanical / Production / Automobile / Relevant Engineering

The vacancy also specifies:

• IATF Internal Auditor Certification
• ISO Internal Auditor Certification

Candidates should verify the exact certification requirements with the employer before applying.

Key Responsibilities

Customer Quality Management

The Quality Head will be responsible for managing customer quality requirements and ensuring that products and manufacturing processes meet agreed customer expectations.

Responsibilities may include handling customer complaints, monitoring quality performance, coordinating corrective actions, and maintaining communication with customers and internal teams.

Process Quality Management

The role involves managing process quality across manufacturing operations.

The candidate may review process performance, identify recurring defects, monitor quality indicators, and work with production and engineering teams to implement corrective and preventive actions.

Internal Quality Management

The selected candidate will support and strengthen the organization’s internal quality management system.

This can include process audits, quality reviews, documentation, corrective actions, and monitoring the effectiveness of implemented improvements.

Supplier Quality Management

Strong knowledge of supplier quality management is required.

The candidate may work with suppliers to address quality issues, conduct supplier assessments or audits, monitor supplier performance, and ensure corrective actions are implemented effectively.

CAPA and Root Cause Analysis

The role requires practical experience with Corrective and Preventive Action (CAPA) and root cause analysis.

The Quality Head should be able to investigate quality problems systematically, identify root causes, implement corrective actions, and verify their effectiveness.

Continuous Improvement

The candidate will support continuous improvement initiatives aimed at improving product and process quality.

Improvement activities can focus on reducing defects, improving process stability, reducing customer complaints, and improving overall manufacturing performance.

COPQ and Quality Cost Reduction

Knowledge of Cost of Poor Quality (COPQ) is an important requirement.

The candidate should be able to identify quality-related costs such as scrap, rework, rejection, warranty or customer-related quality costs, and other losses, and work toward reducing them.

Quality Audits and QMS Implementation

The Quality Head will be involved in quality audits and Quality Management System implementation.

The candidate should understand internal audits, process audits, corrective action systems, documentation, and the implementation of applicable quality requirements.

Customer Quality Requirements and Compliance

The candidate should ensure that applicable customer-specific quality requirements are understood and implemented within the organization.

This may involve reviewing customer requirements, communicating them to relevant teams, monitoring compliance, and maintaining appropriate records.

Quality Team Leadership

The position requires the ability to lead and develop a quality team.

The Quality Head may be responsible for assigning responsibilities, monitoring team performance, identifying training requirements, and supporting continuous improvement within the quality function.

Key Skills Required

Candidates should ideally have strong practical experience in:

• Customer Quality
• Process Quality
• Internal Quality Management
• Supplier Quality
• IATF 16949
• ISO Quality Management Systems
• Internal Auditing
• CAPA
• Root Cause Analysis
• 8D Problem Solving
• Continuous Improvement
• COPQ
• Quality Cost Reduction
• Customer Complaints
• Quality Audits
• QMS Implementation
• Quality Team Management
• Manufacturing Quality
• Automotive Quality

Industry Experience

The vacancy specifically indicates a preference for candidates with manufacturing and automobile industry experience.

Candidates from other industries may not be considered according to the stated hiring requirement.

Local Candidate Preference

Local candidates from Ludhiana and nearby areas are preferred according to the vacancy information.

Candidates applying from other locations should verify the company’s relocation expectations and requirements during the recruitment process.

10 Interview Questions and Answers for Quality Head

1. What are the main responsibilities of a Quality Head in an automotive manufacturing company?

Answer: A Quality Head generally oversees customer quality, process quality, supplier quality, QMS compliance, audits, corrective actions, quality improvement, quality cost management, and quality team performance. The role also involves coordinating with production, engineering, suppliers, and customers to maintain required quality standards.

2. What is IATF 16949?

Answer: IATF 16949 is a quality management system standard specifically developed for the automotive industry. It is based on ISO 9001 and includes additional automotive-specific requirements related to quality management, risk management, customer requirements, process control, and continual improvement.

3. How do you handle a major customer complaint?

Answer: I would first contain the affected material and understand the extent of the issue. Then I would establish the problem clearly, perform root cause analysis, identify corrective actions, implement them, and verify their effectiveness. Where required, the findings and actions would be communicated to the customer through the appropriate problem-solving format.

4. What is CAPA?

Answer: CAPA stands for Corrective and Preventive Action. Corrective action addresses the root cause of an existing problem to prevent recurrence, while preventive action focuses on identifying and addressing potential causes of problems before they occur.

5. How do you perform root cause analysis?

Answer: I first define the problem using reliable data and establish the actual conditions under which it occurred. Depending on the problem, I may use tools such as 5 Why, Fishbone Diagram, Pareto Analysis, process analysis, and data analysis to identify the root cause. After implementing corrective action, I verify its effectiveness.

6. What is COPQ?

Answer: COPQ means Cost of Poor Quality. It represents costs associated with quality failures, such as scrap, rework, rejection, customer complaints, returns, warranty-related costs, and other quality losses. Monitoring COPQ helps identify areas where quality improvements can also reduce operational costs.

7. How would you improve supplier quality?

Answer: I would begin by analyzing supplier quality performance and identifying recurring issues. Depending on the situation, activities can include supplier audits, process reviews, corrective action requests, capability improvement, technical support, and regular monitoring of quality indicators.

8. What is the importance of internal quality audits?

Answer: Internal audits help determine whether processes and the quality management system are implemented effectively and maintained according to applicable requirements. Audits can identify nonconformities, improvement opportunities, and gaps before they become larger quality problems.

9. How do you manage a quality team?

Answer: I establish clear responsibilities and measurable objectives for team members. I regularly review quality performance, provide technical guidance, identify training requirements, and encourage systematic problem-solving and continuous improvement.

10. How can an automotive manufacturer reduce quality costs?

Answer: The first step is to identify the major sources of quality costs, including scrap, rework, rejection, customer complaints, and process failures. Data analysis can then be used to prioritize major losses, identify root causes, improve process controls, and monitor the financial impact of corrective actions.

Frequently Asked Questions (FAQ)

1. What position is Spur Technologies hiring for?

Spur Technologies is hiring for the position of Quality Head in Ludhiana, Punjab.

2. What industry experience is preferred?

The vacancy specifically prefers candidates with automotive and manufacturing industry experience.

3. What educational qualifications are accepted?

Candidates with B.Tech or Diploma in Mechanical, Production, Automobile, or a relevant engineering discipline can consider applying, subject to the company’s detailed requirements.

4. Are IATF and ISO certifications required?

The vacancy specifies IATF and ISO Internal Auditor Certification as a requirement.

5. What are the major skills required?

The key requirements include customer quality, process quality, supplier quality, CAPA, root cause analysis, continuous improvement, COPQ, quality audits, QMS implementation, customer quality requirements, and quality team leadership.

6. Is automotive experience important for this position?

Yes. The vacancy states that manufacturing and automobile industry experience is preferred, and candidates from other industries may not be considered.

7. Are local candidates preferred?

Yes. The vacancy indicates a preference for candidates from Ludhiana and nearby areas.

8. What is the salary for the Quality Head position?

The salary is stated as per company norms, depending on the candidate’s experience, qualification, and suitability.

9. How can candidates apply?

Interested candidates can send their updated CV to any of the following email addresses:

nikita.das@heromotors.com

kuldeepkamboj@heromotors.com

pramod.nautiyal@spurcomponents.com

Interview Preparation Tips

Candidates preparing for the Quality Head interview should revise both quality-management theory and practical automotive manufacturing experience.

Important topics include:

• IATF 16949
• ISO 9001
• Internal quality audits
• Process audits
• Customer-specific requirements
• Supplier quality management
• Customer complaint handling
• 8D problem solving
• CAPA
• Root Cause Analysis
• 5 Why Analysis
• Fishbone Diagram
• Pareto Analysis
• SPC
• MSA
• PPAP
• FMEA
• Control Plan
• Process capability
• COPQ
• Continuous improvement
• Quality team management

Candidates should also prepare practical examples showing how they handled customer complaints, supplier quality problems, internal defects, audit findings, recurring quality issues, and cost-of-quality reduction activities.

For a leadership-level position, be prepared to explain how you set quality objectives, monitor team performance, develop quality personnel, and coordinate with production and management.

How to Apply

Interested and eligible candidates can send their updated CV to:

Email 1: nikita.das@heromotors.com

Email 2: kuldeepkamboj@heromotors.com

Email 3: pramod.nautiyal@spurcomponents.com

Position: Quality Head

Company: Spur Technologies – Hero Group

Location: Ludhiana, Punjab

Industry: Automotive / Manufacturing

Qualification: B.Tech / Diploma – Mechanical, Production, Automobile, or relevant engineering

Certification: IATF & ISO Internal Auditor Certification

Experience: Relevant automotive/manufacturing quality experience

Candidates should clearly mention their experience in customer quality, supplier quality, QMS, IATF, CAPA, quality audits, COPQ, and quality team leadership in their resumes.

Summary

Spur Technologies (Hero Group) is hiring a Quality Head for its Ludhiana, Punjab location. The role is focused on managing customer quality, process quality, supplier quality, QMS implementation, audits, CAPA, root cause analysis, continuous improvement, COPQ reduction, and quality team performance.

The vacancy specifies B.Tech or Diploma in Mechanical, Production, Automobile, or a relevant engineering discipline, along with IATF and ISO Internal Auditor Certification. Experience in the automotive and manufacturing industries is preferred, while local candidates from Ludhiana and nearby areas are preferred according to the vacancy.

Interested candidates can send their updated CV to nikita.das@heromotors.com