Munjal Showa Hiring Head Quality in Manesar, Haryana

Munjal Showa is hiring an experienced Head – Quality for its automotive and auto components operations in Manesar, Haryana. This senior-level opportunity is suitable for quality professionals with 18–22 years of experience and a strong background in plant quality, customer quality, supplier quality, and Quality Management Systems.

The role requires extensive knowledge of IATF 16949, APQP, PPAP, PFMEA, Control Plan, SPC, MSA, 8D, CAPA, root cause analysis, customer audits, supplier development, and continuous improvement.

Head Quality Job Overview

The Head – Quality will be responsible for managing quality activities across the plant, including customer and supplier quality, QMS implementation, quality improvement, audits, complaint resolution, and quality team leadership.

The position requires an experienced automotive quality professional who can coordinate with customers, suppliers, production, engineering, management, and other cross-functional teams.

Position

Head – Quality

Company

Munjal Showa

Industry

Automotive / Auto Components

Location

Manesar, Haryana

Experience

18–22 Years

Educational Qualification

B.E. / B.Tech

Key Responsibilities

End-to-End Plant Quality Management

The Head – Quality will oversee the plant’s overall quality performance, from incoming materials and manufacturing processes through final product quality and customer requirements.

The role may include establishing quality objectives, monitoring key quality indicators, reviewing quality performance, and implementing improvement plans.

Customer Quality Management

Strong customer quality experience is required for this position.

The candidate will be responsible for managing customer complaints, quality concerns, customer audits, corrective actions, warranty-related issues, and customer-specific requirements.

Supplier Quality Management

The role also involves managing supplier quality performance.

Responsibilities can include supplier development, supplier audits, supplier APQP and PPAP, monitoring supplier quality indicators, and coordinating corrective actions for supplier-related problems.

IATF 16949 and Quality Systems

The candidate should have strong knowledge of IATF 16949 and automotive quality management systems.

The Head – Quality will support effective implementation and maintenance of the QMS and ensure that relevant processes comply with applicable requirements.

APQP and PPAP

Strong knowledge of Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP) is required.

The candidate may oversee APQP activities, review project quality deliverables, monitor PPAP status, and coordinate with customers and suppliers during new product development.

PFMEA and Control Plan

The position requires practical knowledge of Process FMEA and Control Plans.

The candidate should ensure that potential process risks are identified and appropriate controls are established and maintained throughout the manufacturing process.

SPC and MSA

Knowledge of Statistical Process Control (SPC) and Measurement System Analysis (MSA) is another key requirement.

These tools help monitor process variation and verify that measurement systems are suitable for quality decisions.

8D, CAPA and Root Cause Analysis

The Head – Quality will lead or oversee structured problem-solving activities using methodologies such as 8D, CAPA, 5 Why, and other root cause analysis tools.

The focus should be on identifying actual root causes and verifying the effectiveness of corrective actions.

Customer Complaints and Warranty Issues

The role includes managing customer complaints and warranty-related quality issues.

The candidate should ensure appropriate containment, investigation, root cause identification, corrective action, and follow-up with customers.

Customer Audits and CSR

The candidate should be familiar with customer audits and Customer-Specific Requirements (CSR).

This includes understanding customer expectations, ensuring internal compliance, preparing teams for audits, and addressing audit findings within agreed timelines.

Supplier Development and Supplier Audits

Supplier development is a major part of the role.

The candidate may lead supplier quality improvement initiatives, conduct or coordinate supplier audits, review supplier APQP and PPAP, and monitor supplier corrective actions.

SCAR Closure

The role requires experience with Supplier Corrective Action Requests (SCAR).

The candidate should ensure supplier quality issues are investigated properly, corrective actions are implemented, and closure is supported by objective evidence.

COPQ Reduction

The Head – Quality will work toward reducing Cost of Poor Quality (COPQ).

Quality costs can include scrap, rework, rejection, customer complaints, warranty-related costs, and other quality losses.

Kaizen, Six Sigma and Lean

Experience with Kaizen, Six Sigma, and Lean methodologies can support continuous improvement activities.

The candidate may lead projects aimed at reducing defects, improving process capability, reducing waste, and improving overall manufacturing performance.

Layered Process Audits

The role includes knowledge of Layered Process Audits (LPA).

LPA helps verify whether critical process controls and standard operating requirements are consistently followed at different organizational levels.

Quality Team Leadership

The Head – Quality will lead the plant quality team and coordinate with cross-functional stakeholders.

This can include setting objectives, reviewing performance, developing team capabilities, allocating responsibilities, and supporting a culture of continuous quality improvement.

Required Skills

Candidates should ideally have extensive experience in:

• Plant Quality Management
• Customer Quality
• Supplier Quality
• IATF 16949
• Quality Management Systems
• APQP
• PPAP
• PFMEA
• Control Plan
• SPC
• MSA
• 8D Problem Solving
• CAPA
• Root Cause Analysis
• Customer Complaints
• Warranty Quality
• Customer Audits
• Customer-Specific Requirements
• Supplier APQP
• Supplier PPAP
• Supplier Audits
• SCAR
• COPQ Reduction
• Kaizen
• Six Sigma
• Lean Manufacturing
• Layered Process Audits
• Quality Team Leadership
• Cross-functional Management

Ideal Candidate Profile

The vacancy is particularly relevant to professionals with strong experience in the automotive or auto components industry.

Candidates should have exposure to both Customer Quality and Supplier Quality, along with practical knowledge of IATF-based quality systems and plant-wide quality management.

Experience managing quality teams and coordinating with customers, suppliers, production, engineering, and senior management can be important for this senior leadership position.

10 Interview Questions and Answers for Head – Quality

1. What are the key responsibilities of a Head – Quality in an automotive plant?

Answer: The Head – Quality is generally responsible for plant-wide quality performance, customer quality, supplier quality, QMS compliance, quality improvement, audits, complaint management, quality costs, and team leadership. The role also requires coordination with production, engineering, suppliers, customers, and management.

2. What is IATF 16949?

Answer: IATF 16949 is an automotive Quality Management System standard based on ISO 9001 with additional automotive-specific requirements. It focuses on areas such as risk management, customer requirements, process control, defect prevention, continual improvement, and supply-chain quality.

3. How would you handle a serious customer complaint?

Answer: I would first establish containment to prevent further shipment of potentially affected material. Then I would define the problem, analyze the root cause using appropriate methods, implement corrective and preventive actions, verify their effectiveness, and communicate the required information to the customer through the agreed problem-solving process.

4. What is the purpose of APQP?

Answer: APQP provides a structured approach for planning and managing product and process quality during new product development. It helps ensure that customer requirements are understood and that appropriate quality planning, process controls, validation, and documentation are completed before production.

5. What is the relationship between PFMEA and Control Plan?

Answer: PFMEA identifies potential process failure modes, their causes, and associated risks. The Control Plan translates the identified process risks into specific controls, inspections, monitoring methods, and reaction plans that are applied during manufacturing.

6. How do you improve supplier quality?

Answer: I would begin with supplier performance data and identify the major quality problems. Depending on the issue, actions may include supplier audits, process assessments, APQP reviews, PPAP verification, SCAR, capability improvement, training, and regular monitoring of corrective-action effectiveness.

7. What is SCAR?

Answer: SCAR stands for Supplier Corrective Action Request. It is used to formally communicate a supplier quality problem and require investigation, root cause analysis, corrective action, and evidence of effectiveness.

8. How do you reduce COPQ?

Answer: I would first identify the major sources of poor-quality costs, such as scrap, rework, rejection, customer complaints, and warranty issues. Then I would prioritize the largest losses, conduct root cause analysis, implement improvement projects, and monitor the financial and quality results.

9. What is Layered Process Audit?

Answer: A Layered Process Audit is a structured audit approach in which different levels of the organization periodically verify critical process controls. It helps confirm that important standards and controls are consistently followed on the shop floor.

10. How do you lead a large quality team?

Answer: I establish clear responsibilities, measurable objectives, and regular performance reviews. I focus on developing technical capabilities, encouraging data-driven problem-solving, and ensuring that customer, supplier, process, and QMS priorities are aligned with plant objectives.

Frequently Asked Questions (FAQ)

1. What position is Munjal Showa hiring for?

Munjal Showa is hiring for the position of Head – Quality.

2. Where is the Head Quality job located?

The position is located in Manesar, Haryana.

3. How much experience is required?

The vacancy specifies 18–22 years of experience.

4. What educational qualification is required?

Candidates should have a B.E. or B.Tech qualification.

5. What industry experience is preferred?

The position is aimed at professionals with strong automotive or auto components quality experience.

6. What quality certifications and systems are relevant?

Strong knowledge of IATF 16949 and automotive Quality Management Systems is required, along with experience in APQP, PPAP, PFMEA, Control Plan, SPC, MSA, audits, and problem-solving.

7. Does the role include supplier quality?

Yes. The responsibilities include supplier development, supplier APQP/PPAP, supplier audits, SCAR closure, and supplier quality improvement.

8. Does the role involve customer quality?

Yes. Customer quality responsibilities include customer complaints, warranty issues, customer audits, and Customer-Specific Requirements (CSR).

9. What leadership responsibilities are involved?

The Head – Quality will be responsible for plant-wide quality team leadership and cross-functional stakeholder management.

10. How can interested candidates apply?

Interested candidates can send their updated CV to kanika.sharma@munjalshowa.net.

Interview Preparation Tips

Candidates preparing for this senior quality leadership role should revise both automotive quality systems and practical plant-level problem solving.

Important areas to prepare include:

• IATF 16949
• ISO 9001 concepts
• Customer-Specific Requirements
• APQP
• PPAP
• PFMEA
• Control Plan
• SPC
• MSA
• 8D Problem Solving
• CAPA
• Root Cause Analysis
• Customer complaint management
• Warranty quality
• Customer audits
• Supplier audits
• Supplier APQP and PPAP
• SCAR
• COPQ
• Kaizen
• Six Sigma
• Lean Manufacturing
• Layered Process Audits
• Quality KPI management
• Quality team leadership

At this experience level, candidates should also prepare detailed examples from their previous roles. Be ready to explain how you handled major customer complaints, improved supplier quality, reduced COPQ, managed audits, closed SCARs, implemented quality-system improvements, and developed quality teams.

How to Apply

Interested and eligible candidates can send their updated resume to:

Email: kanika.sharma@munjalshowa.net

Position: Head – Quality

Company: Munjal Showa

Location: Manesar, Haryana

Industry: Automotive / Auto Components

Experience: 18–22 Years

Qualification: B.E. / B.Tech

Candidates should clearly highlight their experience in plant quality, customer quality, supplier quality, IATF 16949, APQP, PPAP, PFMEA, SPC, MSA, 8D, CAPA, SCAR, COPQ reduction, and quality team leadership.

Summary

Munjal Showa is hiring an experienced Head – Quality for its Manesar, Haryana operations. The position requires 18–22 years of experience and a B.E./B.Tech qualification, with a strong background in automotive or auto components quality.

The role covers end-to-end plant quality, customer quality, supplier quality, IATF 16949, APQP, PPAP, PFMEA, Control Plan, SPC, MSA, 8D, CAPA, customer complaints, supplier development, SCAR closure, COPQ reduction, Kaizen, Six Sigma, Lean, LPA, and quality team leadership.

Interested candidates can send their updated CV to kanika.sharma@munjalshowa.net