Tata Motors Hiring: Sr. Manager – Customer Quality Jobs in Pune (7 – 12 Years Experience)

Are you experienced in customer quality management and warranty analytics within the automotive industry? Tata Motors is hiring a Sr. Manager – Customer Quality for its operations in Pune. This opportunity is ideal for professionals skilled in warranty data analysis, MIS reporting, Power BI, Tableau, SQL, and SAP within an Automobile OEM environment.

📌 Job Overview

• Company: Tata Motors
• Role: Sr. Manager – Customer Quality
• Location: Pune
• Experience: 7 – 12 Years
• Qualification: Full-time B.E / B.Tech
• Industry: Automobile OEM

🔧 Key Responsibilities

• Analyze warranty data and identify quality trends
• Manage customer quality concerns and reporting systems
• Prepare MIS reports using advanced analytics tools
• Develop dashboards using Power BI and Tableau
• Perform data analysis using SQL and SAP systems
• Coordinate with cross-functional teams for issue resolution
• Drive customer satisfaction and quality improvement initiatives
• Monitor field quality performance and corrective actions
• Support continuous improvement and process optimization projects

🎓 Eligibility Criteria / Qualifications

• Full-time B.E / B.Tech degree mandatory
• 5–12 years of experience in automotive customer quality
• Strong knowledge of warranty data analysis
• Hands-on experience with Advanced Excel, Power BI, and Tableau
• SQL and SAP knowledge preferred
• Strong analytical and problem-solving skills
• Good communication and stakeholder management abilities

🛠️ Required Skills

• Customer Quality Management
• Warranty Data Analysis
• MIS Reporting
• Power BI & Tableau
• Advanced Excel
• SQL & SAP
• Data Analytics & Reporting
• Automotive OEM Quality Systems

💼 Why Join Tata Motors?

• Work with one of India’s leading automobile OEMs
• Exposure to advanced automotive quality systems
• Opportunity to work on analytics-driven quality improvement
• Strong career growth and leadership opportunities
• Collaborative and innovation-focused work culture

🎯 Top 10 Interview Questions with Answers

1. What is warranty data analysis?
Analyzing field failure data to identify product quality issues.

2. Why is customer quality important?
It improves customer satisfaction and brand reliability.

3. What is MIS reporting?
Generating management reports for operational monitoring.

4. What is Power BI used for?
Creating dashboards and visual business analytics reports.

5. What is Tableau?
A data visualization and analytics platform.

6. Why is SQL important in quality analytics?
It helps retrieve and analyze large datasets efficiently.

7. What is SAP used for in automotive companies?
Managing business operations and enterprise data.

8. How do you handle customer complaints?
By root cause analysis and timely corrective actions.

9. What are field quality issues?
Problems reported by customers after product delivery.

10. Why join Tata Motors?
It offers growth opportunities in automotive quality and analytics.

❓ Top 10 FAQs

1. What role is being offered?
Sr. Manager – Customer Quality.

2. What is the job location?
Pune

3. What experience is required?
5–12 years in automotive customer quality.

4. Is B.E/B.Tech mandatory?
Yes, only full-time engineering graduates are eligible.

5. What analytics tools are required?
Power BI, Tableau, and Advanced Excel.

6. Is SQL knowledge necessary?
Yes, SQL knowledge is preferred.

7. Is SAP experience beneficial?
Yes, SAP exposure is an added advantage.

8. Does the role involve customer complaint handling?
Yes, customer quality management is a core responsibility.

9. Is automotive OEM experience required?
Yes, OEM industry experience is preferred.

10. How can I apply?
Check the application link below.

📊 Job Summary

• Company: Tata Motors
• Role: Sr. Manager – Customer Quality
• Location: Pune
• Experience: 7–12 Years
• Apply Link: Official application link – Click Here 

📩 How to Apply

Interested candidates can apply through the official application link below:

Apply for Tata Motors Sr. Manager – Customer Quality Jobs

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Tata Motors | Sr. Manager – Customer Quality | Pune