About the Role

The Quality Assurance Manager will be responsible for the end-to-end plant quality assurance strategy. The position requires strong leadership across supplier quality, manufacturing processes, incoming inspection, final inspection, and customer quality.

A major focus will be on preventing defects at their source rather than relying only on final inspection. The selected candidate will also work with suppliers and cross-functional teams to improve quality performance and support new product launches.

Key Responsibilities

• Lead Supplier Quality, Incoming Quality, Process Quality, Outgoing Quality, and Customer Quality functions.
• Establish and continuously improve quality assurance systems, standards, and risk-management processes.
• Drive quality improvement using APQP, PPAP, FMEA, SPC, MSA, 8D, and Lean Six Sigma.
• Monitor key quality KPIs such as Supplier PPM, Internal PPM, DPU, FPY, customer claims, warranty, and COPQ.
• Lead internal, process, product, and supplier audits.
• Ensure compliance with customer and regulatory requirements.
• Work closely with suppliers to resolve quality issues and improve supplier performance.
• Coordinate with Production, Engineering, Manufacturing, R&D, and other teams for problem resolution.
• Support new product development and vehicle/product launches.
• Conduct root-cause analysis and ensure effective corrective and preventive actions.
• Develop quality-team capabilities through training, coaching, and performance management.
• Build a strong defect-prevention culture throughout the plant.

Qualification and Experience

Candidates should have:

• Bachelor’s degree or higher in Engineering, Quality Management, Manufacturing, or a related field.
• 10–12 years of quality experience in manufacturing.
• At least 5 years in a managerial role.
• Automotive industry experience is preferred.
• Strong knowledge of IATF 16949 and ISO 9001.
• Good understanding of APQP, PPAP, FMEA, SPC, MSA, Control Plan, and 8D.
• Experience managing multiple quality functions.
• Strong leadership, communication, analytical, and problem-solving skills.
• IATF 16949 Lead Auditor and/or VDA 6.3 Process Auditor certification is preferred.
• Six Sigma Green Belt or Black Belt certification will be an advantage.
• Good command of written and spoken English.

Important Quality KPIs to Know

For this position, candidates should be comfortable discussing quality metrics such as:

Supplier PPM: Measures defective parts received from suppliers.

DPU – Defects Per Unit: Indicates the average number of defects per manufactured unit.

FPY – First Pass Yield: Measures the percentage of products that pass a process without rework.

COPQ – Cost of Poor Quality: Includes costs associated with rejection, rework, warranty, customer complaints, inspection, and other quality failures.

Internal PPM: Helps measure manufacturing quality performance within the organization.

Apply Now :

Mail your resume at hr.ida@vinfastauto.com

(Subject Line: “Quality Assurance Manager” Work Location – Tuticorin)

Interview Questions and Answers Example

1. What are the major responsibilities of a Quality Assurance Manager?

A Quality Assurance Manager is responsible for establishing systems that prevent quality problems and ensure products consistently meet customer and regulatory requirements.

The responsibility can cover supplier quality, incoming inspection, process quality, outgoing quality, customer complaints, audits, quality systems, KPI monitoring, and continuous improvement. At the managerial level, the focus is not only on solving individual defects but also on building systems that prevent recurrence.

2. How would you reduce customer complaints?

I would first establish containment to prevent additional defective products from reaching the customer. Then I would collect data and perform structured root-cause analysis using tools such as 5 Why, Fishbone, Pareto analysis, and process investigation.

After identifying the root cause, I would implement permanent corrective action, validate its effectiveness, and update relevant documents such as PFMEA, Control Plan, SOP, and inspection standards. The effectiveness should also be monitored over time to confirm that the problem does not recur.

3. What is the difference between Quality Assurance and Quality Control?

Quality Assurance is primarily system- and prevention-oriented, while Quality Control focuses more on detecting and controlling defects.

For example, establishing a robust APQP process, PFMEA, Control Plan, audit system, and supplier-development process is part of quality assurance. Inspection and testing of components or finished products are quality-control activities.

A strong manufacturing organization needs both.

4. How do APQP and PPAP help during a new product launch?

APQP provides a structured framework for planning product and process quality before mass production. It helps identify potential risks early and ensures that design, manufacturing, supplier, and quality activities are coordinated.

PPAP provides evidence that the developed production process can consistently manufacture parts according to customer requirements.

Together, they reduce launch risk and help prevent quality problems during SOP.

5. How do you use PFMEA in quality improvement?

PFMEA is used to identify potential process failure modes, their effects, causes, and existing controls. I would use the PFMEA to prioritize high-risk areas and determine whether additional preventive or detection controls are required.

Whenever a significant process problem occurs, the PFMEA should be reviewed and updated if the failure mode or control strategy was not adequately addressed.

6. What would you do if a supplier repeatedly sends defective parts?

I would initially implement containment to protect production and customers. Then I would review the supplier’s process, inspection system, PFMEA, Control Plan, capability data, and previous corrective actions.

A supplier audit or process assessment may be required. The supplier should provide a structured 8D, and the corrective action should be validated through evidence rather than simply accepting the supplier’s response.

7. What is the difference between corrective action and preventive action?

Corrective action addresses the root cause of an existing nonconformity to prevent recurrence.

Preventive action focuses on identifying and eliminating potential causes before a problem occurs.

For example, if a component repeatedly fails because of incorrect torque, correcting the specific machine setting addresses the immediate issue. Improving the torque-control system, error-proofing, verification, and process controls can prevent similar failures from occurring again.

8. How would you improve FPY on a production line?

I would first analyze FPY data by process, defect type, model, shift, machine, and operator where relevant. Pareto analysis can identify the major contributors.

Then I would investigate the root causes and review process parameters, PFMEA, Control Plan, work instructions, tooling, material, and operator methods. Corrective actions such as Poka-Yoke, parameter control, standardization, preventive maintenance, and operator training can then be implemented.

9. How do you handle an IATF 16949 audit finding?

I would first understand the exact requirement and evidence behind the finding. Then I would perform root-cause analysis rather than simply correcting the immediate documentation or process issue.

The corrective action should address the systemic cause, and effectiveness should be verified. Relevant procedures, records, training, PFMEA, Control Plan, or other quality documents should be updated where necessary.

10. How do you lead a quality team?

I believe quality leadership requires clear targets, ownership, regular reviews, technical coaching, and accountability.

I would establish measurable KPIs for different quality functions and ensure that team members understand both their responsibilities and the business impact of poor quality. Regular Gemba activities, problem-solving reviews, training, and recognition of improvement initiatives can help build a strong quality culture.

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Frequently Asked Questions

1. What experience is required for the VinFast Quality Assurance Manager role?

The requirement shown is 10–12 years of quality experience, including at least 5 years in a managerial position.

2. Is automotive experience mandatory?

Automotive experience is preferred, while the role is focused broadly on manufacturing quality and plant-level quality assurance.

3. Which quality tools should candidates prepare for the interview?

Candidates should revise APQP, PPAP, PFMEA, Control Plan, SPC, MSA, 8D, 5 Why, Fishbone, Pareto, CAPA, and Lean Six Sigma.

4. What quality standards are relevant?

Strong knowledge of IATF 16949 and ISO 9001 is required. VDA 6.3 knowledge is also valuable, particularly for process auditing.

5. Are auditor certifications beneficial?

Yes. IATF 16949 Lead Auditor and/or VDA 6.3 Process Auditor certification is preferred. Six Sigma Green Belt or Black Belt certification is also an advantage.

6. What kind of candidate is best suited for this position?

The ideal candidate should combine strong technical quality knowledge with people leadership, supplier management, customer handling, data analysis, audit experience, and continuous-improvement capability.

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Interview Preparation Tips

Before applying or attending the interview, revise:

• IATF 16949 & ISO 9001
• APQP and PPAP
• PFMEA and Control Plan
• SPC and MSA
• 8D and CAPA
• Supplier Quality Management
• Customer Complaint Handling
• VDA 6.3
• Quality KPI analysis
• Lean Six Sigma
• Poka-Yoke and defect prevention
• Audit preparation and closure

Most importantly, prepare real examples from your previous work. Be ready to explain how you reduced PPM, improved FPY, closed a major customer complaint, developed a weak supplier, reduced COPQ, or improved an audit score.

Job Summary

Quality Assurance Manager | VinFast | Automotive Manufacturing | 10–12 Years Experience | Supplier, Incoming, Process, Outgoing & Customer Quality

Key Skills: IATF 16949 | APQP | PPAP | FMEA | SPC | MSA | 8D | Supplier Quality | Customer Quality | Lean Six Sigma | Quality Leadership

Apply Now :

Mail your resume at hr.ida@vinfastauto.com

(Subject Line: “Quality Assurance Manager” Work Location – Tuticorin)